We ship to the CONTINENTAL UNITED STATES AT THIS TIME.
We will ship International orders if customer agrees to shipping charges.
T&S Pet Memorials ships domestic orders U.S.P.S. Parcel Post or Priority Mail.
However we reserve the right to ship at our discretion using U.S.P.S., U.P.S.,
D.H.L, Common Carrier, or what ever means is most feasible pertaining to the
particular order that is being shipped. At our customers request we will
obtain a tracking number and email that information to them.
It is the customers responsibility to ensure that any order shipped is picked
up. In the event that a customer does not pick up any shipped items that are
returned to us, the customer is responsible to pay for any return postage as
well as required postage to reship the item back to them a second time. These
postage fees must be paid prior to the order being shipped a second time. All
customers have (14) fourteen days from the time we receive a returned shipment
to pay any reshipping. In the event that a customer does not pay reshipping
fees within (14) fourteen days of their order being returned to us, the items
will be disposed of and no refund will be given for the order.
Return Policy
T&S Pet Memorials will give a refund on any order up until the time of the
shipment. Once the order has been shipped no refund, but a cerdit will be given.
If a customer requests a refund on any order that we have placed into
production status, any materials that were used to produce their order up to
that point will be deducted from the refund given to the customer, as well as
any bank charges associated with the order. In an event that an item would
be returned, the item would have to be discarded by us and could not be resold.
Backorder Policy
No Backorders, if order can not be shipped, we refund the order.
Damaged Goods Policy
We do our best to insure that all merchandise is properly packaged and marked
for shipping. However we do not have any control over damage during the
handling by a carrier or delivery company. In the event that an item is
damaged during shipping, the customer will need to file a claim with the
carrier or delivery company. We usually use the U.S.P.S. for deliveries. If
an item is delivered damaged by the U.S.P.S., the customer needs to file form
1000 with the U.S.P.S. If an item is delivered damaged by another carrier,
please contact the carrier and they will instruct you in the procedures for
filing such a claim.
Please be advised that each customer has a specific time limit for
filing a damaged claim. This is 10 days from the delivery date. Always
remember that if you receive a package that is clearly damaged upon
arrival, be sure to point out the damage to the carrier at the time of delivery.
If you find a competitor who has the same product at a lower price than ours,
just show let us the lower price and we will match it (including shipping and
handling). "Same" is defined as the same brand, same manufacturer, and same
model number. This applies to all normally carried items whether they are in
stock or not. Exclusions include: bonus or free offers, clearance prices, and
closeout prices. This also includes items advertised as special offers or
promotions, free-with-purchase offers, limited quantity offers and
limited time offers. We really want your business.
Should you have a question concerning a price, as it compares to another
reputable retailer, we will be more than happy to review and address any
concerns. Please feel free to contact us at 1-910-269-9765 or email us.
* We can not sell an item to you at a price less than our cost, for any reason.
5119 Green Heron Dr.
Shallotte, N.C. 28470
Phone: 910.575.3778
Contact Us
